How a Case Flows
From a veteran in your market to a completed, billed case
Six steps. At each one, this page states which party carries it — because the split of responsibility is fixed, and your facility's role is clear.
The walkthrough
The case lifecycle, end to end
- 1
The site enrolls a veteran in its market through local outreach
Your local presence and outreach relationships identify a veteran with chronic disc-related back pain who may be appropriate for the procedure.
- 2
The lead transfers into VDN intake
A qualified lead is captured by the site and transferred into centralized VDN intake, where records and imaging are gathered for review.
- 3
VDN routes and authorizes the patient
VDN routes the patient through its authorization pathway and tracks the authorization through to the procedure. Eligibility for community care is determined by VA, not by VDN or the site.
- 4
The treating physician determines candidacy
A network physician credentialed to VDN protocol evaluates the patient and determines candidacy from the diagnostic findings. That determination is the physician's alone.
- 5
The case is scheduled on a dedicated procedure day at the site
Once authorized and cleared, the case is scheduled on a procedure day your site has reserved for VDN cases, with your clinical support staff on hand.
- 6
VDN handles documentation, billing, and follow-up
Documentation, claim submission, denials and appeals, collections, and long-term follow-up are handled centrally by VDN — including entry into the outcome registry.
Commercial terms, market designation, and payer contracting are handled directly by VDN and are discussed after qualification.